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Terms and conditions

  1. Ordering

1.1   You can place an order as a guest or as a registered customer. If you choose to register with us, on your next order it will save you time needed for entering contact and shipping details.

1.2   After selecting the desired item press "Add to Cart" button. The chosen quantity of that product will be added to your shopping cart.

1.3   To see your shopping cart press "Go to cart page" button. Button will appear for a few seconds right after you add an item to the cart. Also, shopping cart content can be found on any page's header, on the right (content appears on mousover / on click icon).

1.4   When you are ready to check out, please go to cart page and press "Proceed to Checkout" button.

1.5   Next, enter details required to fulfill your order (required fields are marked with *) and click „Place Order“ button.

Please carefully double check the information you enter! E-shop is not responsible for the consequences caused by incorrectly entered data.

      If you find an error after the order was placed, please contact us asap by email info@emamaailm.ee or by phone +372 5366 9298.

  1. Prices

2.1   All prices are in euro and include VAT 20%.

  1. Payment

3.1   Payment for an order is made according to the payment method you choose:

    a.  Internet banking services (banklink): Swedbank, SEB. After placing an order you will be automatically redirected to the secure website of the respective financial institution.

Keep in mind! After completing the payment using banklink please be sure to press "Return to Merchant" button.

    b. bank transfer (beneficiary name Dana Investment OÜ, payment details - order number);

Our accounts (IBAN): SEB - EE191010220225908223, Swedbank - EE352200221058633981.

    c.  to courier in cash or by card (Estonia only);

    d.  in our office - in cash or by card.

  1. Delivery

4.1   Delivery in Estonia

4.1.1   If order total is more than 140€, then delivery within Estonia is free. In case when order total is less, then 4€ shipping fee will be added.

4.2   International delivery

4.2.1   For deliveries outside of Estonia the shipping fee will be according to the price list of the company providing the transport service. To date, only the shipping fee to Finland can be seen in e-shop. The exact fee can be calculated on the shopping cart page (Estimate Shipping block).

4.3   Your order will be delivered to the address submitted during checkout process.

4.4   Delivery time for each individual product can be found on corresponding product page. Within Estonia, delivery time is approximately 1-3 working days, delivery time to Finland is up to 7 working days.

4.5   If possible, courier will contact you to agree on time of delivery in advance.

4.6   If for some reason we are unable to ship within given time frame, we will contact you via email or by phone submitted during checkout process.

  1. Returns

5.1   Vastavalt seadusele on teil õigus sidevahendite teel esitatud tellimuste puhul tagastada tooteid 14-päeva jooksul. Ostes e-poes Emamaailm.ee teie kui ostja nõustute tingimustega:

    a.  tagastatav toode ei ole kasutatud ja on originaalpakendis (välja arvatud juhul, kui toodet ei ole võimalik pakendist välja võtta pakendi rikkumatta);

    b.  juhul kui tagastatav toode asub Eestis kohustub ostja tasuma tagastamisega seotud saatekulud kuni 15€ ulatuses välja arvatud juhtudel, kui tagastamisele kuuluv toode ei vasta tellimusele;

    c.  juhul kui tagastatav toode asub Soomes kohustub ostja tasuma tagastamisega seotud saatekulud kuni 50€ ulatuses.

5.2   Kauba tagastamise soovi tuleb edastada kirjalikult, saates vabas vormis avaldus meie e-postile info@emamaailm.ee

5.3   Kauba maksumus (va tagastamisega seotud saatekulud) kanname tagasi teie arveldusarvele hiljemalt 10 tööpaeva jooksul, alates taganemisavalduse jõudmisest meieni (kuid mitte varem kui tagastatavad tooted on meile tagasi jõudnud).

5.4   Teil on seadusega kehtestatud õigus pretensiooni esitamiseks 24 kuu jooksul, kus:

    a.  esimese 6 kuu jooksul toote defekti ilmnemisel katab remondikulusid ja nendega seotud transpordikulusid müüa;

    b.  alates 6 kuust toote remont teostatakse ostja kulul, välja arvatud juhtudel, kui ostetud kaup oli defektiga ja sellest oli teatatud mitte hiljem, kui 2 kuu jooksul alates defekti ilmnemisest.

  1. Processing of personal data

6.1   Personal data is processed by Dana Investment OÜ, reg. number 12302077, adress Majaka põik 15, 11414 Tallinn, Estonia.

6.2   Personal data that is required to deliver your order will be shared with AS Eesti Post. For international deliveries the data will be shared with other selected international delivery company.

6.3   E-shop Emamaailm.ee will not share personal data with third parties, except the case described in p. 6.2 or in case it is required by law.

  1. Force majeure

7.1   E-shop Emamaailm.ee is not responsible for any damages caused to the buyer or delay of the delivery of the product, if such damages or delay has been caused by circumstances beyond control of e-shop and the occurrence of which e-shop did not and could not anticipate (force majeure).

  1. Contacts

8.1   We will be pleased to answer your questions by the phone +372 5366 9298.

    8.1.1  E-shop's Emamaailm.ee working hours: Mon-Fri, 10:00 - 17:00. Orders can be placed 24/7.

8.2   Feedback and your questions can be sent to our email - info@emamaailm.ee